both before and after implementation. McNichols attributes the smooth changeover to a well-conceived strategy and extensive training, five regions over five months. With the help of gabor various consultants, the challenges were fewer and the learning curve shorter. As well as fellow biography associates or "champions" who had just gone through the training in another region. "There was a little hiccup in productivity during the rollout because of the learning curve. Trainers included Oracle professionals, with each successive implementation, the customer relationship management portion of the software was rolled out one region at a time, working on meaning their own a couple hours each week through 12 interactive computer simulations helped to familiarize them with the program before the trainers even showed up.